Moderation tool

The Contribly Moderation tool is used to control your Contribly instance and moderate user contributions. It includes a number of features to assist in the verification of submissions.

Accessing the Moderation Tool

The moderation tool is accessed at https://moderation.contribly.com

Sign in using your organisation’s username and password. If your organisation uses Google accounts to access Contribly, use the Sign in with Google button instead.

Sign in

Assignments

What is an assignment?

Assignments are the topics, or challenges that you set up for your community. Assignments are created in the moderation tool.

Each assignment has a unique name, or title, which is defined when you create the assignment, and a unique web address, or URL, created by Contribly, made up of the website url and the title you define.

You have the opportunity to tailor this URL in the moderation tool when you create your assignment by editing the URL words field.

It's a good idea to think about the assignment title and the URL when you first create your assignment as although it can be edited later, any bookmarks or social links will be affected if the url words are changed.

Assignments can optionally have an end date which can be specified on set-up, or added or amended later. The assignment will be ‘open’ until the end date is reached.

When an assignment is 'open', users can contribute their images, videos or text. When an assignments is 'closed', contributions can no longer be uploaded. Accepted, or published contributions can still be viewed.

An open assignment can be embargoed with an embargo date and time, which means that contributions can be uploaded, and moderated, but will not be publicly visible until the specified date and time. This is useful for competitions, and to invite users to send in news scoops, or assignment suggestions for example.

You can have as many open assignments as you wish at one time.

Use the moderation tool to manage which assignments are open by editing the assignment end date.

All assignments are moderated - that is, user contributions need to be approved, using the moderation tool, before they appear on the whitelabel site.

Creating an assignment

From the moderation tool select 'Assignments' from the main menu at the top of the screen.

This displays all your assignments and a new menu which allows you to filter this list, or search.

Choose the new button on the right.

New assignment button

You can now go ahead and set up the details for the new assignment.

Once you press 'Create assignment' the assignment is created and will appear in the list of assignments in the moderation tool.

New assignment

Fields:

Name

This is the name, or title for the new assignment.

Description

Use this text to explain what you are looking for and encourage your users to get involved. This text is displayed on your whitelabel website. You can include basic HTML (for example some hyperlinks to where you are going to display the contributions). It's a good idea to inform users where you will publish the content they share with you, as this can be an incentive.

Group

Assignments can optionally be grouped into logical topic areas or subjects. Select the one you want to use from the drop-down list.

See ‘Settings’ for how to set up groups.

URL Words

This displays the Contribly-generated URL fragment based on the assignment name. Edit this to make changes to the default if you wish.

Featured

An assignment can optionally be ‘featured’. Featured assignments are promoted to the top of the whitelabel site display.

Ends

Optionally set an end date and time for the assignment. Contribly automatically closes the assignment when this date and time is reached. Once closed, contributions will no longer be accepted.

Embargo

If this is set, the assignment will be open, and visible on the whitelabel website. However ‘approved’ contributions will not be published until the embargo date. This may be useful for a competition, where you wish to invite contributions, and moderate them, in advance of the closing date for entries.

Starts

An assignment with a scheduled start, or launch date, will not be listed on the homepage of a whitelabel website until the launch date. Before this launch date, the assignment may be accessed directly by users who know its URL, however it will not accept contributions before the launch date. This enables you to create all the assignments you have scheduled for a campaign, for example, and to set up batches of assignments for your organisation’s planning cycle.

Media required

Set this if you want to insist on a media file being uploaded. Leave this unchecked if you wish to accept text submissions.

Georesolution

This provides control over the public visibility of the user supplied location information.

Users may have inadvertently submitted a precise location. Use this setting to obscure this potentially sensitive information (for example, a home address) for this assignment.

The possible settings are:

Cover

An optional cover image can be used to highlight your assignment. Upload your chosen cover image here.

The whitelabel website displays the cover image for each assignment. The ideal dimensions vary depending on your whitelabel template. For the ‘minimal’ template, 900 x 600 is recommended.

Editing an assignment

From the moderation dashboard, select 'Assignments'. From this screen use the filters or the search box to navigate to the assignment you want to edit.

Assignments

Once selected, a summary of the assignment and contribution thumbnails are displayed.

Assignment details

Choose the edit button on the right.

Edit assignment button

Using groups to organise assignments

You can specify a set of up to ten topics or subject areas to logically group your assignments. For example: food; sport; travel; culture. Optionally these can also be assigned a colour that can be used by the whitelabel site template.

Groups are defined in the ‘Settings’ menu, which is accessed from sub-menu under your signed-in user name on the top right hand corner of the moderation tool.

Adding a URL Word will mean new assignments set up within this group will have this word included in the URL fragment

Once set up, the groups are available to select from on a drop-down menu when creating or editing an assignment.

Scheduling an assignment to go live at a later date

Use the ‘Starts’ date and time when creating or editing an assignment to specify the future date and time that your assignment will go live. i.e. when will it on the whitelabel website and begin to accept contributions.

Before that date it will only be visible to users who know the assignment’s web URL.

Set the start date using the date picker popup.

Setting an assignment start date

Embargoing contributions for publication at a later date

To do this, set the ‘Embargo’ date when creating the assignment to the date in the future when you want to publish the user contributions. The assignment will be ‘open’ - be visible on the whitelabel site and accept contributions. Approved contributions will not be published, however, until the specified Embargo date and time.

For example, you can run a photo competition and set an embargo date for the competition closing date. In advance of that closing date users can submit entries, which you can moderate and approve or reject as usual, on an ongoing basis. Only when the embargo date is reached will the approved content be visible.

Closing an assignment

An assignment is closed automatically when the specified end date is reached.

To close an assignment immediately edit the assignment and use the date and time picker to set the 'Ends' date accordingly.

Reopening a closed assignment

Reopen an assignment and start accepting contributions again by editing the ‘Ends’ date.

Navigate to the assignment, select the Edit button and then change the Ends date. Leave the date blank to keep the assignment open indefinitely.

Moderation dashboard

The moderation dashboard provides an overview of your contributions and the moderation queue.

Moderation dashboard

The top main menu lets you move quickly between contributions, assignments and contributors.

The main blocks displayed represent some of the more immediate activities:

Awaiting

User contributions waiting to be moderated.

Flagged

Live user contributions that have been ‘flagged’ or reported by users and require attention from a moderator.

Liked

User contributions that have been voted as interesting bu users (for example, on the whitelabel site a user has highlighted ‘recommend’).

Contribution activity

A visual overview of contribution activity. The horizontal axis show the months of the year, 1 - 12, and each week within each month. The degree of shading represents the relative number of user contributions.

These blocks and the main menu on the top of the screen and the search box enable you to navigate easily between tasks.

Searching and filtering contributions

Select the ‘Contributions’ link from the moderation dashboard.

Use the ‘Find Contributions’ search box to search contribution title and body fields by keyword.

Media preview image with metadata summary

You can filter contributions by:

Searches and filters can be combined to quickly drill down to particular content of interest.

Filter contributions by moderation state

Navigate quickly to the contributions you are interested in eg ‘Refer to legal’ by choosing ‘Contributions’. Apply the desired filter by clicking the arrow to the right of the Moderation State button.

Moderation state filter

Thumbnail view

Switch to the thumbnail view to quickly scan through image and video thumbnails.

Thumbnail view

Video contributions can be identified by the video icon in the top right corner of their preview image.

Video thumbnail

Contribution details

Clicking on a contribution opens a screen with additional information captured during the submission process and the full moderation history.

Contribution details screen

How to preview a video

Clicking a video contribution opens a popup where the video can be viewed, with the option to download the original. Clicking outside the pop-up window dismisses it.

Moderating user contributions

Selecting any of the moderation actions highlighted in green results in the contribution being approved. Those in red do not.

Moderation actions

These different moderation states allow contributions to be highlighted for future reference.

The ‘Notes’ field can be used to capture the background to your moderation decisions so this can be shared with team members.

Editing a contribution

Headlines and body text

In some cases you may wish to edit the text element of a user contribution, for example to correct a spelling. Clicking on the headline or body text opens the text editing tool where changes can be made and saved.

Media orientation

A user may have submitted an image or video with is incorrectly orientated (typically by holding a smart phone on a slight angle).
The media orientation can be overridden using the rotation dropdown on the media details view.

Selecting an image rotation

#### Cropping gravity

When images need to be cropped to different aspect ratios (such as square images) the crop will be made from the centre of the image.
In some situations this will not produce the best result; a portrait orientated image may have heads cropped out.

The gravity setting can be used to override the default cropping.

Correcting the cropping gravity

Moving a contribution to a different assignment

Users may have submitted contributions to an inapproriate assigment. This can be corrected by moving the contribution to the correct assigment.

Click the assignment name on the contribution heading bar.

Contribution assignment

This will open a popup which will allow you to move the contribution to another assignment.

Changing the contribution assignment

Requesting clarification from a user

The contribution notify dialogue allows a number of templated notifications to be emailed to the contributor.

Open the notify dialogue for a contribution by clicking on the notify link:

Notify link

The available notifications include published elsewhere and child protection queries.

If the contribution has been approved then a published notification is available, informing the contributor where
they can see their approved contribution.

Notify dialogue

How to take down a contribution

Do this by changing the moderation status to any of the statuses shown in red:

These alternative statuses allow contributions to be highlighted to colleagues. For example a team member can log in to the moderation tool to examine items in the ‘Refer to legal’ stream.

Tagging a contribution

Individual contributions can be tagged.

A typical usage of tags is to group interesting contributions for export.
Click the required tag name to toggle to tag on and off.

Contributions can be filtered by tag using the contribution filters.

Contribution tags

How to deal with a contribution that has been flagged by a user

Flags allow issues with approved content to be flagged to you by users. Contributions that have been flagged appear in the ‘Flagged’ block on the moderation dashboard, so they are clearly visible and can be dealt with promptly.

Flagged contributions shown on moderation dashboard

Click through to the contribution details screen. The flag details are shown on the flags panel.

Flag details

The flagged contribution and the user who has raised the flag can be investigated. For example drill down to see whether the flag been raised by a ‘credible’ user’ by looking at the users’ contribution history.

Actions to deal with the flag include dismissing the flag by closing it or taking the content down by changing its moderation status to ‘Reject’. Once action has been taken, the content will no longer feature on the ‘Flagged’ block of the moderation dashboard.

Verifying user contributions

The moderation tool provides feedback on obvious discrepancies between a user submission and the media metadata, highlighting these in red directly below the preview.

For example if a duplicate submission is made or the media creation date is not the same as the submission date.

Location information, user information (eg contribution history) and media creation date can be used to authenticate user submissions. For example, an assignment call out for photos of weather today at a particular location can be validated by checking the media creation date and the user submitted location.

Use the ‘Search’ link at the bottom left of an image to quickly carry out a Google web search for the image.

Media metadata

Media metadata is summarised in the media metadata summary bar immediately below the media preview image.

Media metadata summary bar

File dimensions, creation date, device details and embedded location inferred from the media files metadata are shown if available.
If inconsistencies in the metadata are detected they are hightlighted below the summary.

The raw metadata and EXIF data can be viewed by clicking on media metadata summary bar.

Raw contribution EXIF data

If the EXIF data contains a location then it can be identified on a map by clicking the latitude and longitude.

Verifing an EXIF location with the map view

Contribution location

The contribution location panel summarises the user submitted location and location information derived from media metadata and the network the contribution was submitted from.
The publicly visible location for the contribution is also shown.

Contribution location

Consistency of location information should be a consideration when verifying a contribution.

In this example the location data extracted from the image file appears to agree with the user's stated location.
The network address used to submit the contribution resolves to a different country, suggesting that the user has made this submission sometime after the fact.

How to highlight a contribution to colleagues

Use the different moderation statuses to approve / reject and also highlight images. The ‘Notes’ field is useful for sharing information on your decision making rationale.

Setting up notifications for when moderation action is required

The ‘Alerts’ option, available on the 'Settings' menu, sets up automated emails to nominated email accounts when events occur which may require their attention. For example, colleague(s) can receive an email when a contribution is flagged, or when new content is received and waiting to be moderated.

setting up moderation alerts

Alerts can be set for specific assignments.

Exporting

Downloading full sized contribution media

Clicking an image, or video contribution opens a popup showing a more detailed view, with the option to download a full sized media file with a suitable file extension. Clicking outside the pop-up window dismisses it.

The full sized contribution is a full sized replica of the end user's original submission which has been converted to a standard format and had the user supplied metadata stripped.
This file is intended for safe internal distribution within your editorial team.

Media popup

Tracking full sized contributions outside of the moderation tool

Full sized images are tagged with IPTC metadata to allow contributions to be identified even if they have been downloaded from the moderation tool.
The following contribution fields are mapped onto metadata fields.

Contribution fields Metatag tag
headline dc:Title
body dc:Description
created dc:Date
attribution dc:Contributor
email iptcCore:CreatorWorkEmail
submittedPlace iptcExt:LocationShown

The metadata is attached to the downloaded file's XMP block.

Downloading original contribution media

The original is the exact file as submitted by the end user. Caution should be exercised when opening files which have been submitted by third parties (ie. there is a risk of malware or viruses).
If the original is been downloaded for internal distribution within your editorial team, then the full size contribution (above) may be a safer option.

Exporting a contribution

A single contribution and it's accompanying full sized media elements can be exported as a ZIP file, by clicking the Export icon from the contribution attribute bar.

Export contribution

The exported ZIP file will include a Word document containing the contribution headline, attribution, publicly visible location and body text, as well as any publicly visible form responses.

Exporting a collection of contributions

A collection of contributions can be exported from contributions view by clicking the export icon on the contribution filter bar.

Export contributions

The exported ZIP file will contain a Word document and the full sized media elements for each contribution. An additional Word file (all.docx) will contain a rollup of all of the selected contribution text.

The contents of the export can be selected using the contribution filters prior to requesting an export.

The maximum size of a contribution collection export is 300 contributions.

Contributors

Search for specific users

From the moderation dashboard, select ‘Contributors’. From here, use the Search box or filters to locate the user or users you are looking for.

Contributors

User details and contribution history

Clicking on the user name link displays the user details screen.

Information displayed includes date signed up and contact email and/or linked social media profile(s), contribution activity including number of approved and rejected contributions and behaviour over time, plus any additional data attached to the user (eg captured on sign-up) and location and contributions in thumbnail view.

Contributors

Forms

Requesting additional information with forms

Forms allow you to define additional input fields which can be appended to contribution and user registration forms.

A contribute widget with additional form fields

In this this example the contribute widget has been extended to include an additional block requesting additional
information about the media been uploaded. This additional block is known as a form.

Widgets

Widgets allow you to insert your assignment callouts or approved contributions into external pages.

Assignment widgets

The widget HTML snippets for an assignment can be found on the assignment widgets screen.

From the assignments screen, locate your assignment and click the widgets link.

Assignment widgets link

The assignment widget page shows the HTML snippets which can be cut and pasted directly into external pages.

Assignment widgets pagee

Statistics

Access usage statistics for your Contribly instance.

Contributors

Settings

Customise your Contribly instance.

Contributors

YouTube

Linking a YouTube channel to Contribly allows your approved video contributions to be published to YouTube.

Videos attached to approved contributions will be uploaded to the linked YouTube channel. If the contribution is later taken down, the linked YouTube video will also be taken down.

To link a YouTube channel select link YouTube channel and follow the YouTube dialogue.

Linking a YouTube channel